FAQs

FAQs

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout

As most items we sell are made-to-order, we do not offer returns or exchanges.

We do however, warranty our items.  If you  have a problem with you item, please contact us at chris@jonescreativity.com

You can always contact us for any return question at chris@jonescreativity.com.

As most items we sell are made-to-order, we do not offer returns or exchanges.

We do however, warranty our items.  If you  have a problem with you item, please contact us at chris@jonescreativity.com

You can always contact us for any return question at chris@jonescreativity.com.

You are able to cancel your order with no penalty if the product has not been made yet. You must cancel your order before it ships.

As most items we sell are made-to-order, we do not offer returns or exchanges.

You can always contact us for any return question at chris@jonescreativity.com.

Absolutely! Please contact us at chris@jonescreativity.com

We do receive a large number of emails, If you wish to get a prompt response please be sure to include your order number and any other relevant details.